Refund & Returns Policy

Please read this policy before requesting a refund. It explains what is eligible and how our review process works.

30-day return window

You may request a return or refund within 30 days of delivery for eligible items. Items must be unused, unworn, in their original condition, and include original packaging where applicable. If an item arrives damaged, defective, incorrect, or not as described, contact us promptly with photos and your order details.

Before you submit

Please check the item, order confirmation, and size information first. To help us assess a damaged, misprinted, or incorrect item, include clear photos of the product, packaging, and any visible issue. Do not send an item back before receiving return instructions; an unauthorised return may delay review or be unable to be matched to your order.

Custom products

Products made with your custom design are produced specifically for you and are not eligible for a change-of-mind return. This does not affect your rights when the item is defective, damaged, incorrectly produced, or otherwise fails to conform to your order.

How to request a refund

Open Purchases in your account, select an eligible order, and choose Request refund. Enter the requested amount and explain the issue. A request is reviewed before any refund is issued; submitting a request does not automatically approve it. You can request up to the remaining refundable value of the order, and only one refund request may be pending per order.

Review and payment

We may ask for photographs, return tracking, or other information. If approved, refunds are returned to the original payment method for the approved amount. Your bank or payment provider controls when the credit appears. If a return is required, we will provide instructions before you send the item.

Partial refunds and delivery charges

Where only part of an order is affected, we may approve a partial refund up to the eligible value of that item. Original shipping charges, return shipping, and import fees are handled in line with applicable law and the reason for the return. If we sent a faulty or incorrect item, we will explain the available resolution in the review outcome.

Non-returnable items

We cannot accept items that are worn, washed, altered, damaged after delivery, or returned outside the stated window, except where consumer law requires otherwise. This policy does not limit any mandatory consumer rights that apply in your country.