Refund & Returns Policy

This policy explains when a made-to-order purchase can be cancelled and how returns and refunds work after production begins.

Cancelling before production

Open Purchases in your account and choose Cancel order. We check the order’s current status directly with our printing service. Orders that are still in draft or pending status can usually be cancelled, and the remaining paid amount is then refunded to the original payment method. A cancellation is not confirmed until the status check and cancellation attempt succeed.

When cancellation is no longer available

Our products are printed on demand by our production partner and can move into production quickly. An order cannot be cancelled after it enters production, is partially fulfilled, is fulfilled, or is archived. If the live status is on hold, under review, failed, unavailable, or unclear, the request may require support review and no automatic refund is issued unless cancellation is confirmed.

30-day return window

You may request a return or refund within 30 days of delivery for eligible items. Items must be unused, unworn, in their original condition, and include original packaging where applicable. If an item arrives damaged, defective, incorrect, or not as described, contact us promptly with photos and your order details.

Before you submit

Please check the item, order confirmation, and size information first. To help us assess a damaged, misprinted, or incorrect item, include clear photos of the product, packaging, and any visible issue. Do not send an item back before receiving return instructions; an unauthorised return may delay review or be unable to be matched to your order.

Custom products

Products made with your custom design are produced specifically for you and are not eligible for a change-of-mind return. This does not affect your rights when the item is defective, damaged, incorrectly produced, or otherwise fails to conform to your order.

Returns and refund support

If production has started or an item has been delivered, contact support with your order number and details of the issue. Include clear photos for damaged, defective, misprinted, or incorrect products. Support will explain whether a return is required and review any eligible refund; contacting support does not automatically approve a refund.

Review and payment

We may ask for photographs, return tracking, or other information. If approved, refunds are returned to the original payment method for the approved amount. Your bank or payment provider controls when the credit appears. If a return is required, we will provide instructions before you send the item.

Partial refunds and delivery charges

Where only part of an order is affected, we may approve a partial refund up to the eligible value of that item. Original shipping charges, return shipping, and import fees are handled in line with applicable law and the reason for the return. If we sent a faulty or incorrect item, we will explain the available resolution in the review outcome.

Non-returnable items

We cannot accept items that are worn, washed, altered, damaged after delivery, or returned outside the stated window, except where consumer law requires otherwise. This policy does not limit any mandatory consumer rights that apply in your country.