Shipping Policy

Custom items are made to order, so production and shipping are separate stages of your delivery timeline.

Production comes first

Custom designs are sent to our fulfilment partner for production after payment and design approval. Production time begins before carrier transit and can vary by product, volume, and destination. The delivery estimate shown at checkout is the best available estimate, not a guaranteed arrival date.

Order processing

Please review your design, selected size, colour, and delivery details before completing checkout. Once a custom order enters production, it may no longer be possible to cancel or amend it. If we need clarification about your order or design, production may pause until we can reach you.

Shipping time

Once produced, your order is handed to a carrier. Transit time depends on destination, service level, customs processing, and carrier conditions. Orders containing custom products may take longer than stocked goods because they must be produced before dispatch.

Address and tracking

Please check your shipping address carefully before placing an order. We cannot guarantee changes once production begins. Tracking is provided when available. You are responsible for import duties, taxes, or customs fees imposed by your destination country unless checkout states otherwise.

Split shipments

Items may be produced at different facilities or become ready at different times. In that case, your order may arrive in more than one shipment, each with its own tracking information where available. You will not be charged extra shipping solely because we split an order.

Delays or delivery problems

Carrier, customs, weather, and peak-season delays can occur outside our control. If your tracking shows a delivery issue or an item arrives damaged or incorrect, contact us with your order number and supporting details.